Website Drivers Village
The job posting for an Automotive Service Advisor at Driver’s Village outlines a role that combines strong customer service skills with a technical understanding of automotive service processes. This position is crucial for maintaining high levels of customer satisfaction and ensuring efficient service operations.
Essential Qualifications and Experience:
- Experience Required: Candidates must have previous experience as an automotive service writer.
- Availability: The position requires evening and weekend availability to accommodate a rotating schedule.
- Skills and Attributes: Successful candidates will have a proven track record of high performance and strong customer satisfaction scores. Integrity, a positive attitude, passion for success, and a willingness to learn and grow are essential.
Responsibilities:
- Writing repair orders for customer pay and warranty repairs.
- Securing agreement from clients prior to all repairs.
- Clearly explaining and documenting requested services.
- Estimating time and costs for repairs.
- Advising clients on vehicle care and maintenance.
- Monitoring the progress of vehicle repairs and updating clients on status.
- Verifying and reconciling final invoices.
Compensation and Benefits:
- The position offers salary plus monthly commission, along with multiple incentive programs.
- Comprehensive benefits include 401k, dental, vision, and paid vacations.
- A flexible, family-friendly work environment and ongoing training and development opportunities are provided.
Company Culture and Recognition: Driver’s Village has been recognized as one of “CNY’s Best Places to Work” from 2016 to 2018, emphasizing its commitment to creating a positive work environment and its reputation as a top employer in the region.
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