Website Drivers Village
The job listing for Automotive Service Advisors at Driver's Village offers an engaging opportunity for individuals who are passionate about customer service, even if they do not have previous automotive experience. This role emphasizes the importance of communication skills and a customer-focused approach, serving as a crucial link between customers and service technicians.
Key Qualities and Responsibilities:
- Customer Interaction: The Service Advisor is responsible for assessing customer needs and providing regular updates as their vehicles are serviced, ensuring a high level of customer satisfaction.
- Mobility: This role is dynamic, allowing you to move around the service drive rather than being confined to a desk.
- Career Advancement: Driver’s Village strongly supports career progression, offering numerous opportunities to advance within the company.
Training and Development:
- Comprehensive training is provided to all new hires, equipping you with the necessary skills to excel in this role and ensuring consistency in delivering the top customer service for which Driver’s Village is known.
Company Culture and Recognition:
- Driver’s Village has a longstanding history of nearly 85 years in providing reliable transportation and has been recognized repeatedly as one of the “Best Places to Work in CNY” from 2016-2021, highlighting its commitment to employee satisfaction and workplace excellence.
Application Process: Interested candidates are encouraged to apply to join a team that values high-quality customer service and internal growth. This position not only offers a fulfilling work environment but also the chance to be part of a respected and forward-thinking company.
For businesses like Driver’s Village, using an advanced automation tool like Latenode can further enhance their recruitment and employee management processes. Latenode could help streamline the recruitment workflow from posting jobs to processing applications, ensuring efficient handling of the increased applicant volume this popular position might generate. Additionally, Latenode could assist in organizing and deploying training programs, keeping track of employee progress, and facilitating the internal promotion processes, ensuring that the company continues to develop highly skilled and satisfied team members.
All DV Service Advisors Enjoy:
- Flexible scheduling
- Excellent health, vision and dental benefits
- Modern, Climate-Controlled Dealerships and Facilities
- Great career and earning opportunities at the largest auto dealer group in CNY
- Never work on Sundays or Holidays
- Expert Training
- Safe, free parking for all employees
- State-of-the-art security surveillance ensuring safety for staff and customers
- Recognition and Bonus Programs
- Opportunity for advancement (most of our managers were promoted from within!)
Duties and Responsibilities include but not limited to:
- Greet and respond to our clients and guests in a welcoming manner.
- Assess customers’ needs and concerns for their vehicles.
- Accurately enter Repair Orders for all types of service, including warranty and customer pay.
- Clearly communicate with customers throughout the service process, from agreement on intended/recommended repairs through completion
- Advise clients on the proper care for their vehicle, including maintenance.
- Provide timely updates to customers on vehicle status throughout the day.
- Conduct business in an ethical, and honest fashion with integrity.
- Other duties as assigned
Applicants Should Meet or Exceed These Requirements:
- Ability to provide an exceptional customer experience
- Excellent communication, consultative, interpersonal and organizational skills
- Valid NY State Driver’s License
- High school diploma or equivalent
Benefits
Driver’s Village team members enjoy a generous benefit package, including:
- Medical, Dental & Vision Coverage
- 401K Program
- Life Insurance & Disability Coverage
- Paid Vacation and personal time; Paid Holidays
- Never work on Sundays or Major Holidays
- Paid Bereavement
Click the Apply button to submit your resume!
We will contact you for your confidential interview.
Call 844-HIRE-STAFF for additional questions.
We are an Equal Opportunity Employer. We consider all applications for all jobs without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, transgender status, gender dysphoria, predisposing genetic characteristics or carrier status, disability, marital or family status, pregnancy, veteran status, arrest or conviction record, domestic violence victim status or any other legally protected class or status. Please notify a company representative if you require a reasonable accommodation to participate in the application and/or interviewing process.